Terms

Terms and Conditions

Purchasing products from Odore Mio websites

Ordering & Payment

For orders placed using Odore Mio web sites payment is processed by PayPal. Your payment will appear to “ODORE MIO” and will display your order details in your PayPal account and confirmation e-mail. Odore Mio web sites do not store or process your card details.  All card related processing is completed securely by PayPal during checkout process.

Postage and Packaging

Postage and packaging costs are included when explicitly stated during ordering or added at the checkout. Paypal will display postage costs at checkout. For international deliveries please ensure international delivery costs are added at checkout. UK postage only covers delivery for customers with valid UK postal address. International shipments will attract additional shipping costs.

Free Shipping

We offer free shipping for UK orders starting from £150 and free international shipping for orders starting from £200.

Free Samples

We often include additional free samples (subject to availability) for existing customers and when orders are placed for sample packs or larger bottles.

Overseas customers

Orders being sent overseas will incur additional delivery costs and this is calculated when your order is processed. Odore Mio will not be held responsible for any customs or import costs incurred, these are to be paid by the customer unless otherwise specified.  Please note that whilst we will supply customs documents, the customer is responsible for ensuring that the products ordered are acceptable and legal for import to their country location. For international deliveries we would also need to collect your contact number and e-mail address to ensure courier can get in touch with you to arrange suitable delivery time.  We will contact you for additional information if your contact numbers are not transferred to us from PayPal or other web checkout service.

Japan, Australia, Canada, New Zealand

Customers from Japan, Australia, Canada, New Zealand: please note we cannot ship to your country using our conventional postal or courier services.  This is due to restrictions for delivery of alcohol containing products placed by regulators in your country.  The only available option for these destinations is via special cargo company which charges £250 for 5kg parcel.

Restrictions in Russian Federation and selected other regions

Please note delivery of perfume products to Russian Federation is only available to selected regions. We can also recommend companies offering UK shipping address and forwarding of parcels to Russia.  Please get in touch if you would like to place orders with delivery address in Russian Federation or other restricted regions. There are options available.

Other Overseas Territories not permitting shipment of perfume

Please note there are selected countries which do not allow shipment of perfume from overseas. We will cancel and refund your order in such cases.

Refunds

Due to the nature of the products sold, we are unable to offer any refund once your parcel has been opened unless the product is faulty.  If a product is faulty you must let us know within 14 days of receipt.  You may be asked to return the faulty product so that we can assess the problem.  You will be responsible for the cost of returning the product, but if we agree that the product is faulty, the cost of the postage for returning the product will be refunded to you with the cost of the faulty item.

Breakages

We wrap and package all our products for postage extremely carefully. Our products are wrapped in sealed bags, bubble wrap, tissue (or similar) and placed in either postage bags or boxes depending on the volume of goods. We cannot be held responsible for damage that occurs in transit.  We may be able to replace your items in some cases or issue a credit note. Please get it touch is something went wrong in transit.

Suitability

You are responsible for making sure that all perfumes, cosmetics, packaging and other products purchased from our website are suitable, safe and fit for their intended and actual use.

Cancellations

If a customer cancels their order within the 14 day cooling-off period a refund will be issued within 30 days of cancellation provided the order has not already been dispatched. If the order has been dispatched a credit note will be issued within 30 days of receipt of the returned order providing the external packaging has not been opened.  The customer will be held liable for the cost of returns if the order has already been dispatched.

We can only offer you a refund on products returned in the original unopened packaging and outer packaging. May we suggest that you initially purchase small sizes of our products so that you can test them before placing larger orders.

Back Orders

If your item is out of stock, we reserve the right to send your order without the item and send on the item when it is back in stock. This will not incur any additional charges to you and you may choose to cancel the back-dated item and receive a refund.  If the out of stock item is unlikely to be restocked, we will refund your money.

Offers & Discounts

Sale discounts and other offers issued by Odore Mio web sites can be redeemed through appropriate Odore Mio online shop only. Other retailers selling Odore Mio product may offer their own promotions and such offers must be redeemed with the issuing retailer.

Deliveries

We aim to dispatch orders received and paid for before 1 pm on the same or next day. Stock availability and other operational circumstances may however result in short delays.  Therefore, unless otherwise notified, we undertake to dispatch all orders within three working days of receiving your order (unless otherwise advertised for holiday closures etc). If an order is urgent, please let us know and we can discuss priority shipment options.  Your parcels will be delivered via Royal Mail or courier (international deliveries) and we reserve the right to use any other suitable delivery method as necessary.

You will receive email confirmation when your order is placed. All orders will be sent for next day delivery but are subject to the schedule and terms and conditions of our delivery partners.

No Answer When Delivery Attempted

If you are out when the parcel is delivered. the delivery company may leave a card asking you to contact them to arrange another attempt or to arrange for you to pick the parcel up. If you need to arrange special requests for delivery company such as safe place or deliveries sent to neighbours please contacts us with additional information when placing your order.

Delayed Deliveries

If you do not receive your order within a reasonable time, please let us know and we will investigate.  Whilst we take steps to ensure your order is delivered in good time, we cannot be held responsible for deliveries delayed by either Royal Mail or by the courier company.

Missing Deliveries

If your parcel is missing / lost and you chose the ‘signed for’ option, we will refund or replace the order subject to the timescales designated by the delivery company for items considered to be lost.  This is specified by the carrier services we use – the longest of all being Royal Mail where a parcel is not considered lost until the 15th day (24th day for parcels to Europe) after it was posted.

Returned Parcels

If your parcel is returned to us through no fault of our own, we will charge you a redelivery fee.  Please ensure that you give us correct delivery information when ordering.

Customer Service Contacts

Please contact us using our Contact form for any other information or customer service enquiries.